Subscription and Billing
Zimam offers several subscription plans based on your store's size and needs, from a free plan to get started up to advanced plans for larger stores.
Available plans
- Free (pay-as-you-go) — get started with no monthly commitment. No custom domains included.
- Starter — includes one custom domain, suited to small stores.
- Pro — includes up to 3 custom domains, plus the Call Center feature for managing agents.
- Business — includes up to 10 custom domains and the call center, suited to medium-to-large stores.
- Enterprise — unlimited custom domains and the full set of advanced features.
See the pricing page inside the dashboard for the full, current details and pricing of each plan — the features listed here may change over time.
Upgrading or downgrading your plan
- From the dashboard, open the Billing/Subscription section.
- Choose the new plan you want to move to.
- Complete payment — the change takes effect immediately after payment is confirmed.
When downgrading to a lower plan, if you're over the new plan's limit (e.g. number of custom domains), you may need to remove the extra items before the downgrade can complete.
Important notes
- The Call Center feature (agent management and order distribution) is available starting from the Pro plan and above.
- If your subscription lapses or a payment fails, some features may be temporarily restricted until the subscription is renewed — you'll get clear notifications before that happens.
- For any billing question or refund, contact support directly.