Promotions

The Promotion App schedules a percentage discount on products you choose, for a period with a start and an end. During that period the buyer sees the discounted price on the product page, and the order is priced at it. There is no discount code for the buyer to enter. The app is available from the Starter plan up.

Open the app

1. Open Apps from the sidebar.
2. On the Promotion App card, click Open App.

If the card shows a Locked badge and Not included in current plan, your plan does not include the app, and the Upgrade Plan button takes you to the plans page.

Create a campaign

1. On the Promotion Campaigns page, click New campaign to start a blank form.
2. Enter a Campaign name.
3. Enter a Discount Percentage (%): a number greater than 0 and less than 100. The suggested value is 20.
4. Pick the Start Date & Time and End Date & Time from the calendar. By default the campaign is set to start in 15 minutes and run for 7 days. Times are in your device's time zone.
5. Under Select Products, search for products and tick at least one.
6. Click Save campaign.

A new campaign is saved switched on. If a field is invalid, a message explains why, such as Select at least one product. or End date must be after start date.

Two campaigns on one product

The periods of two switched-on campaigns cannot overlap on the same product. If your campaign's period crosses another switched-on campaign that includes one of the same products, the save is refused. Pause the other campaign, change the dates, or remove the shared product.

The campaign list

The Campaigns list shows each campaign's name, discount, window, product count, and status:

Status	Meaning
Active	The campaign is switched on and the current time is inside its window.
Scheduled	The campaign is switched on but its start date has not arrived.
Paused	You switched the campaign off, whatever its window.
Expired	The campaign's window has passed.

• Use the switch next to a campaign to pause or resume it without opening the form.
• Click the pencil icon to edit the campaign in the form, then click Update campaign.
• Click the archive icon, then confirm Archive campaign, to remove it from the list. The dashboard has no way to bring an archived campaign back.

A member with the Viewer role cannot save, pause, or archive campaigns.

What the buyer sees

While a campaign is active:

• The product's price shows discounted on your storefront and landing pages, with the original price struck through beside it. The discount covers every variant of the product.
• The order is recorded at the discounted price.

When the window ends or you pause the campaign, the original price returns on its own. If two active campaigns cover the same product, the higher discount applies.