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Custom domains

You can serve your store on a domain you own, such as www.mystore.com, alongside its zimamshops.com subdomain. You manage custom domains on the Domain tab of Store settings.

Before you begin​

  • You need a domain registered with a domain provider, and access to edit its DNS records.
  • Custom domains are not available on the pay-as-you-go plan (PAYG). The number of domains you can add depends on your plan. See Subscription and billing.
  • Adding the www form of a domain you already added (for example www.mystore.com after mystore.com) does not count as a second domain against your plan's limit.

Add a domain​

  1. Open Store settings, then the Domain tab.
  2. In the Custom Domain section, type your domain and click Add Domain.
  3. The domain appears as Pending Verification, with the DNS records to create. Click a value to copy it.
  4. Create the record with your domain provider (see the next section).
  5. Come back to the page and click Verify DNS.

Once verification succeeds, the status changes to Issuing certificate..., then to Verified with the verification date. Your store is then served over HTTPS on your domain.

Which DNS record to create​

  • Subdomain, such as www.mystore.com or shop.mystore.com: create a CNAME record pointing to the target shown after Point your domain's CNAME record to.
  • Root domain, such as mystore.com with no prefix: a root domain cannot hold a CNAME record. Create an A record pointing to the IP address shown after Or, for a root domain, point an A record to.

Either record is enough. Set the record to DNS only (no Cloudflare-style proxy), or verification fails.

SSL certificate​

After verification, Zimam requests a free SSL certificate for your domain, installs it, and renews it automatically. There is nothing to buy or upload. The Issuing certificate... status usually lasts a few minutes.

Remove a domain​

  1. Click Remove (the trash icon) next to the domain.
  2. Click Confirm in the Remove Domain dialog.

The domain is disconnected from your store immediately. Your zimamshops.com subdomain keeps working.

Troubleshooting​

Verification fails even though the record exists. Check that the record is DNS only, that you used the right type (CNAME for a subdomain, A for a root domain), and that the value matches the page exactly. DNS changes can take from minutes to hours to spread, depending on your provider; try again later.

The domain is already registered. The same domain cannot be connected to two stores. Remove it from the other store first.

Your store stopped loading on your domain after it worked. Zimam regularly checks that the DNS record still points to it. If you delete or change the record, Zimam stops serving your store on that domain after several failed checks in a row. Keep the record in place.

The certificate stays on "Issuing certificate...". If the status lasts more than a few minutes after a successful verification, contact support from the card below the domain list.