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Creating a Product

You add and edit products from Products. One form holds everything about a product: images, prices, variants, stock, delivery, description and offers.

Video narrated in Arabic.

Add a product​

  1. Open Products.
  2. Click Add Product.
  3. Fill in the sections described below. Only Product Name and Price are required.
  4. Click Save Product.

If something blocks the save, a message names the problem and takes you to the field at fault.

On a wide screen, the Live Preview column on the right shows how the product page looks on a phone while you type.

Product Images​

  1. Click Click to upload images, or Add Image once the product has images.
  2. Choose one or more files. JPG, PNG, WebP and AVIF files up to 5 MB each are accepted.

The first image, marked with a star, is the product's main image. Drag images to change their order. Hover over an image to replace it or remove it.

Product Information​

  • Product Name: required, up to 150 characters. A counter under the field shows how many you have used.
  • Category: choose one of Clothing, Electronics, Accessories, Home & Living or Sports.
  • Collections: shown only when your plan includes collections, and only after the product has been saved once. See Collections.
  • Price: required, in your store's currency.
  • Old Price: optional. The storefront shows it struck through next to the price. It must be higher than Price, or the save stops with "The old price must be higher than the current price". Leave it empty for no old price.
  • SKU: optional. If you leave it empty, one is generated when you save.
  • Product URL: the last part of the product's link in your store. Use lowercase Latin letters, digits and single hyphens. If you leave it empty, it is generated from the product name.

Variants & Stock​

Stock settings​

  • Track stock (the switch next to Stock): turn it on to count units. While it is off, the stock fields below are disabled and the product is never shown as sold out.
  • Stock: the quantity on hand. For a product with variants, see Stock counting.
  • Low Stock Threshold: when the quantity falls to this number or lower, you receive a low-stock alert. See Notifications.
  • Show out of stock to customers: when it is on and the quantity reaches zero, the product shows as sold out and buyers cannot order it. When it is off, stock is still counted, but the product stays available to order at zero.

Stock is deducted when an order becomes Confirmed, and added back if the order later leaves that stage, for example when it is Cancelled. A Returned order's units stay out of stock until you receive the parcel and mark it recuperated.

Product variants​

Use variants when a product comes in several options, such as colors or sizes.

  1. Turn on Product Variants.
  2. Click Add Variant and choose Color Variant, Size Variant or Custom Variant.
  3. Enter the Variant Name (for example, Color) and add its values with Add Another Value.
  4. Set the prices, stock and status of each combination in the Generated Combinations table.

Limits: up to 3 option groups per product, 30 values per group, and 150 combinations in total. Above 150 combinations, the form asks you to reduce the options before you can save.

For each option group you can:

  • Choose a Display mode: Label, Swatch or Label + swatch or Image. Swatches are available for color groups only; Image works for any group: upload a small square picture for each value (upload, replace or remove) and buyers see it as the button. A value without a picture shows its label. Wait for an upload to finish before you save the product.
  • Switch it between Required and Optional (see below).
  • Turn it off or delete it, and move it up or down.

Values of the first option group can each carry an image: Choose from gallery picks one of the product images, Upload new adds a new one. To attach images to a different group, move that group to the top.

The Generated Combinations table lists every combination with its own Price, Old Price, SKU, Stock and Status. Turn a combination off to stop selling it without deleting it.

Required and optional option groups​

A new option group starts as Optional.

  • A buyer must choose a value in every Required group before ordering.
  • A buyer can leave an Optional group empty. The order then arrives without a complete variant and shows Variant incomplete. It cannot be confirmed until you open Edit order and choose the missing options.

Make a group Required if you always need that choice to ship the order.

Stock counting​

When the product has variants and Track stock is on, Stock counting offers two modes:

  • Per variant: each variant keeps its own quantity. You enter it in the Stock column of the combinations table.
  • Shared total: all variants draw from one quantity, which you enter in Stock.

If you switch from Shared total back to Per variant, the per-variant quantities were not used while stock was shared, so review them before you save.

Custom Checkout Fields​

This section appears when the Custom Fields app is enabled for your store. It collects extra information from the buyer at checkout. See Custom checkout fields.

Delivery​

  • Delivery Option: the delivery option (with its prices) this product uses. If you choose none, your store's default delivery option applies. See Delivery company setup.
  • Delivery Company: assigns every new order for this product to one delivery company automatically. Only companies you have connected are listed. Leave it on No specific company to use your delivery rules. See Delivery auto-assign.

Description & Media​

  • AI description writer: generates the descriptions for you. See AI description writer.
  • Short Description: a summary of 7 words or fewer. The word counter turns red above 7 words.
  • Description: the detailed description, with text formatting.
  • Description Images: turn it on to add images that illustrate the product in detail.

Offers​

  • Upsell Offers: quantity offers such as "Buy 2, get 1 free". See Upsell offers.
  • Similar Products: choose which of your other products appear at the bottom of this product's page. Use Select all or Clear all to change the whole list at once.

Manage your products​

The Products list shows each product's prices, publication date and status.

  • Status: click Active or Inactive to switch it. An inactive product is hidden from your store but kept in your dashboard. New products are active.
  • View in store opens the product page in your store.
  • Edit product opens the same form.
  • Delete product removes the product.

Team members without permission to manage products can open the list and the form but cannot save changes. See Team members.