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Customer Blacklist

If you notice repeated fake or abusive orders coming from the same source, you can block its IP address from the Blacklist Manager page in the Apps section. Any attempt to place an order from a blocked address is rejected automatically before it ever becomes an order in your store — no manual review needed.

This feature is available starting with the Starter plan and above (not included in the Free plan).

Blocking an IP address​

  1. From your dashboard, open Apps, then select Blacklist Manager.
  2. Click the Block IP button at the top of the page.
  3. Fill in the two fields:
    • IP Address — the network address you want to block (e.g. 192.168.1.1).
    • Reason — a note explaining why you're blocking it (e.g. Fraudulent activity), so you remember the reason later.
  4. Click Block IP to confirm, or Cancel to back out.

The address appears immediately in the blocked list, along with the date it was blocked and the reason you entered.

What happens when a blocked customer tries to order​

Once an IP address is on the list:

  • Any new order coming from that address is rejected immediately at checkout, and no order record is ever created in your store for it.
  • The rejection happens at that exact moment (an instant check) — it prevents the order from ever landing, rather than cancelling it afterward.
  • This block is completely independent from fraud scoring (Fake OrderGuard): even if an order's risk score would otherwise look low, being on the blacklist is enough on its own to reject it.

Unblocking an IP address​

  1. From the blocked list, click Unblock next to the address you want to remove.
  2. A confirmation dialog appears showing the address and a warning that this will allow future orders coming from this IP address.
  3. Click Unblock IP to confirm, or Cancel to back out.

Good to know​

  • Blocking works at the IP address level only — not by phone number or any other customer identifier.
  • There's no limit to how many addresses you can block.
  • If a block doesn't seem to take effect, double-check that you entered the address correctly — the system doesn't validate the address format for you beyond saving what you typed.