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Abandoned orders

With Abandoned Orders turned on, Zimam saves an order as soon as a customer enters their phone number in a product's order form. If the customer leaves without submitting, the order stays under the Abandoned tab with what they typed, so you or your agents can call them and finish the sale.

Turn it on​

  1. Open Apps.
  2. Click Abandoned Orders.
  3. On Abandoned Orders Settings, turn on Enable Abandoned Orders Tracking.
  4. Click Save Settings.

The feature is off until you turn it on. It is not included in the PAYG plan; on that plan the card shows Locked and Not included in current plan. See Subscription and billing.

What gets saved​

On a product page or a landing page, once the customer's phone number is complete and valid, Zimam creates an order in the Abandoned status. As the customer keeps filling the form, the same order is updated with their name, phone number, wilaya/region and commune, delivery type and the product and quantity they chose.

  • If the customer submits the form, that same order becomes Pending, like any other order. You do not get a second copy.
  • If the customer leaves, the order stays Abandoned with the details entered so far.
  • Nobody is notified: not the customer, not you. Following up is up to you.

A visitor who leaves before entering a full phone number leaves nothing behind. Orders placed from the shopping cart page are not captured this way.

Follow up on an abandoned order​

  1. Open Orders, then the Abandoned tab.
  2. Open an order to see the customer's details and call them.
  3. If the customer wants the order, change its status to Pending or Confirmed. If not, change it to Cancelled.

Call center agents can move an abandoned order to Pending or Cancelled. See Orders and order statuses.

Good to know​

  • Each plan that includes the feature has a monthly number of abandoned orders. Past that number, each extra capture is paid from your credit balance. When the balance cannot cover it, new captures stop until you add credits.
  • Abandoned orders do not count toward your monthly order limit.
  • Only checkouts that start after you turn the feature on are captured.
  • Blocked customers and IP addresses apply to abandoned orders too: a blocked customer's attempt is not saved.